It’s in uncertain times that we are reminded of the importance of our shared journey as a global community. Today, we are more aware than ever of the impact of our actions on others and the world. The health and well-being of our guests, staff and community are the upmost priority. We are very closely monitoring the Coronavirus (COVID-19) in accordance with local health authorities and guidelines set in place by the World Health Organization (WHO), and implementing strict safety protocols.
Please find below briefly the latest hotel mandatory regulations & cautions:
Check in has been changed to 15.00 and check out at 11.00am, as required by the Greek law. Timing is critically important for the room sterilization and no late check out will be optional.
Remember to disinfect your hands and luggage before entering the sterilized hotel area.
For everything you might need you may contact us through the room phone.
Prefer contactless payments for your transactions in order to avoid cash payments.
In case you feel sick, you are requested to stay in the room and inform the Front Desk team.
Your room has been entirely sterilized by using Ecolab cleaning material. You will be the only people with access in your room except in case of emergency. Visitors are not allowed in the room by the WHO Protocol.
The room cooling has been sterilized and the service is certified.
Housekeeping & maintenance team will not enter your room unless you make a special request in advance. In case of a cleaning service or maintenance request, you are requested to leave the room by 12pm the latest and leave the room empty for 5 hours. Please note that Reception will assist you with full stay cleaning plan in order to maintain the timelines as indicated as no exceptions will be possible.
Any time you wish to receive a room amenity, please contact reception and it will be delivered to you in your room.
Common areas are being frequently sterilized during the day with Ecolab & Kaercher equipment. However, we recommend you to avoid common hotel areas and prefer the facilities of your room.
We kindly ask you to use the room toilet instead of the common toilets and to close the seat when you flush.
During your presence to common areas, we ask you to respect the distance signs, keep the distance safety measures between you and the staff and use your mask.
Remember to wash and disinfect your hands frequently.
Follow the special updated policies of the pool area and the Bar – Restaurant which will be explained to you from the staff. Sitting per table can be for maximum 6 people.
The pool is available from 08.00 am until 7.00 pm with no more than 4 people inside.
We advise you to ask our team for further information regarding the WHO Protocol and the hotel policies any time you feel you may have a question. Our team will ensure that you will keep being updated in case additional measures or modifications emerge.
Thank you for your personal responsibility and for respecting our well-considered measures, helping us to assure a safe environment for our Guests and Staff.
Pietra e Mare has been certified with the National “Health First” Certification by the Hellenic Chamber of Hotels, which verifies that the hotels adhere to the health content protocols against COVID-19.